GENERAL
When is Iron Works open?
We are open on show nights (door times vary so make sure you check the website’s event page and social media posts to confirm the door/show time) and before and after KeyBank Center events at 4:00pm. Please note that we may not be open after KeyBank Center events on Sundays, Mondays, or Tuesdays.
Do you have a Lost & Found?
Yes, our Lost & Found items are kept in a box safely in the upstairs offices at Buffalo Iron Works. They can be picked up during show hours found on our website. You can message our Facebook or Instagram page to inquire about lost items and ensure they are with us.
Do you have a coat check?
We have a coat rack that is offered in the winter months, is free of charge to use and operates on a first come, first serve basis!
Is there an ATM at Buffalo Iron Works?
Yes, there is an ATM located by the entrance to our venue.
Is Buffalo Iron Works handicapped accessible?
Yes we are! We can open the patio gates for entrance through the patio doors for handicapped individuals. It is not necessary, but letting us know in advance would help ensure this process is as smooth as possible.
Do you sell gift cards?
Yes we do. Please ask your bartender or the box office personnel for a gift card while you’re in for a show, or head to this tab on our website to purchase.
PARKING
Where should I park?
There are a few options for parking within walking distance of our venue. View our parking map here.
PARKING OPTIONS:
- KeyBank Center surface lot off Perry. Free unless there is an event at the KeyBank Center.
- On-street parking on Illinois or Mississippi Streets. Metered Monday – Saturday 4pm – 10pm. Use Buffalo Roam app, Zone 26 to pay for street parking.
- Parking lot next to Helium Comedy Club. Available after 5pm on weekdays and anytime on weekend. Free unless there is an event at the KeyBank Center.
Please be aware that the lot next to our building is not owned by us, and that you may be towed by the owner of the lot if you park there.
BOX OFFICE & TICKETING
Where can I get tickets to Iron Works shows?
Tickets can be purchased online on our website, www.buffaloironworks.com, through our tickets partner, See Tickets.
Tickets to [most] of our shows can also be purchased at the door the night of the show, for that show. Just stay tuned to our website and Facebook events pages to ensure that the show hasn’t sold out.
We only sell tickets through SeeTickets. The show and the link are on our website for outside Promoter shows such as FTMP Events and MNM Presents, but will direct you to a different ticketing website. Please be alert of any outside websites trying to sell fake/scam tickets.
I got tickets through a website other than yours and/or they were not purchased on your ticketing website. Can you confirm they are real?
No, we cannot promise that tickets purchased outside of our system are valid. To ensure that your tickets are valid, avoid shopping for them through third-party websites like StubHub, VividSeats, etc., and purchase your tickets directly from our website, www.buffaloironworks.com.
When can I pick up tickets that are at will call?
Will call operates in sync with the box office the evening of the show, so you can just state your name and show your ID at the box office to claim entry.
What happens when I can’t print my tickets or if I can’t find my email confirmation?
We always print out a full list of show attendees to keep at the box office the night of each show. You can just state your name and show your ID at the box office to claim entry.
Do you offer season passes?
Yes! 2023 Season Passes are on sale now. $500 entitles pass holders to entry to each Buffalo Iron Works show in 2023 as well as a custom-made YETI Rambler and a laminated credential. Head to this tab on our website to find out more and to purchase. Please note, there is a limited amount available and season passes sell on a first come, first serve basis. Once we sell out, they will not be available any longer!
SECURITY
Are minors allowed to come to Buffalo Iron Works’ shows?
Most of our shows are 18 and up. Some shows we allow under 18 when accompanied by an adult. Please reach out to inquire about which shows this applies to.
What does Buffalo Iron Works accept as valid ID?
- – A current, government issued ID (ex. driver’s license, passport, military ID)
- – A copy of your birth certificate or driver’s permit, combined with a photo ID (ex. school ID)
List of prohibited items:
- – Weapons of any kind
- – Illegal substances
- – Fireworks or any pyrotechnics
- – Outside food and beverage
- – Audio or video recording devices
- – Professional cameras
- – Luggage, briefcases, or duffle bags. Small backpacks are allowed but will be searched by security personnel at the door.
BAR & RESTAURANT
I accidentally left my tab open at the bar. Do you have my credit card?
Yes, you can pick it up when we are open for a show or arena event.
Do you have food?
Yes, we have a kitchen offering wings, salads, beef on weck and other fried goods and snacks. Check out our current menu here.
Do you have drinks?
Yes, we have a full bar offering liquor, beer, wine, cocktails, and non-alcoholic beverages.
MISC
How do I contact Buffalo Iron Works?
We first suggest reviewing our contact page to see if there is someone specific you can email your inquiry to. From there, you can message our Facebook or Instagram for a response within 24 hours. You can also try calling the main office at 716-200-1893.
Please note, we will get back to you as quickly as we can, but the quickest way to get your question answered is via Facebook Messenger, Instagram Messenger or email.
Do you host private events?
Yes, we love to throw events! From birthday parties and reunions to dance-offs and vendor markets, we do it all. Let us know what events you are interested in and we can see if we can make it happen! Please reach out to grace@buffaloironworks.com to start that process.