Come Visit
49 Illinois St
Buffalo, NY 14203
Frequently Asked Questions
General
When is Iron Works open?
We are open on show nights (door times vary so make sure you check the website’s event page and social media posts to confirm the door/show time) and before and after most KeyBank Center events at 4:00pm. Please note that we may not be open after KeyBank Center events on Sundays, Mondays, or Tuesdays.
You are welcome to email [email protected] to inquire directly.
Do you have a Lost & Found?
Yes, our Lost & Found items are kept in a box safely in the upstairs offices at Buffalo Iron Works. They can be picked up during show hours found on our website. You can email [email protected] to inquire about lost items and ensure they are with us. This includes left credit cards at the bar.
Do you have a coat check?
We have a coat rack that is offered in the winter months, is free of charge to use and operates on a first come, first serve basis! Please be sure to not take the wrong coat.
Is there an ATM at Buffalo Iron Works?
Yes, there is an ATM located by the entrance to our venue.
Is Buffalo Iron Works ADA Accessible?
Yes we are! We can open the patio gates for entrance through the patio doors or we have a ramp for the front steps. It is not necessary, but letting us know in advance by emailing us at [email protected] will help ensure this process is as smooth as possible.
Do you sell gift cards?
Yes we do. Please ask your bartender or the box office personnel for a gift card while you’re in for a show, or head to our website to purchase. Gift Cards may be used for any items at the venue, including food, drink or day of show concert tickets. Please note that gift cards are not valid on our online ticketing platform.
Security
Are minors allowed to come to Buffalo Iron Works’ shows?
Most of our shows are 18 and up. Some shows we allow under 18 when accompanied by an adult. Please reach out to [email protected] to inquire about which shows this applied to.
What does Buffalo Iron Works accept as valid ID?
- A current, government issued ID (ex. driver’s license, passport, military ID)
- A copy of your birth certificate or driver’s permit, combined with a photo ID (ex. school ID)
List of prohibited items:
- Weapons of any kind
- Illegal substances
- Fireworks or any pyrotechnics
- Outside food and beverage
- Audio or video recording devices
- Professional cameras
- Luggage, briefcases, or duffle bags. Small backpacks are allowed but will be searched by security personnel at the door.
Bar & Restaurant
I accidentally left my tab open at the bar. Do you have my credit card?
Yes, you can pick it up when we are open for a show or arena event. Please email [email protected].
Do you have food?
Yes, we have a kitchen offering wings, fried goods and snacks. Check out our current menu here.
Do you have drinks?
Yes, we have a full bar offering liquor, beer, wine, cocktails, seltzers, RTDs and mocktails.
Misc.
How do I contact Buffalo Iron Works?
We first suggest emailing all inquiries to [email protected] and our Facebook or Instagram messenger is a good second option. Should you need to speak directly to someone, please call the venue at 716-200-1893 and we’ll get back to you soon.
Do you host private events?
Please reach out to [email protected] to start the process or visit the private events page.
